Ir Jeroen Bom MBA is the Innovation Officer of Quint Wellington Redwood
Group in Amsterdam, The Netherlands. His interest areas are organizational
improvement, process improvement, sourcing and technology.

bITa intro for managers

IT exists solely to deliver value to the enterprise. Yet, for many managers
and enterprises, the alignment between IT and the Enterprise is not on the right level. The value delivered by IT to the enterprise is elusive.
In today's cost-conscious and cynical world, aligning IT to the Business and demonstrating it's value is imperative.

Course 'ITIL Foundation'

During the ITIL-Foundations training the participant will learn the
principles of the Information Technology Infrastructure Library (ITIL). The Control-IT simulation which is part of the training will give the participants insight and awareness.

ITIL intro for managers

ITIL (the IT infrastructure Library) is the most widely accepted approach to IT service management in the world, ITIL provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.

ITIL is based on the collective experience of commercial and governmental
practitioners worldwide. This has been distilled into one reliable, coherent approach, which is fast becoming a de facto standard used by some of the world's leading businesses. This tutorial will introduce the ITIL concepts