BS 15000

BS 15000 is the world's first standard for IT service management. The standard specifies a set of inter-related management processes, and is based heavily upon the ITIL (IT Infrastructure Library) framework.

BS15000 consists of eight sections: Scope, Normative Reference, Definitions, General, Service Design and Management, Relationship Processes, Resolution Processes and Control Processes.

These sections form the basis for the assessment of a managed IT service.

The standard may be used for a variety of purposes, including for outsource tenders, ensuring consistency by all service providers benchmarking and as the basis for formal certification.