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des métiers de l’entreprise accentue
les relations entre les domaines, les cadres
et les modéles les plus importants

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ITIL/itSM

- Official ITIL-site - ICT Management & ITIL - ISSM - ITIL World - ITIL-Service-Support- Management - The ITIL and ITSM Directory - IT Service Management - itSM Center - itSM shop - ITIL books - ITIL Online - ITIL-homepage Exin - ITIL Portal - ITIL World Home Page - ITSM Portal(dutch) - ITSM Portal (english) - itSMF - itSMF NL - The ITIL and ITSM Directory - ITIL Resources - The ITIL Online Glossary - ITILPeople.com - Glossary of Help Desk Terms - The ITIL Tooling Page. - ICT-Management.com; Beheer-links -IT Service Magement - Best Practice more ITIL/itSM more more

bITa

- businesscontinuityworld - bita tool

Architecture

- www.lac2002.nl - itsm reference model HP

ISPL

- ISPL-Homepage - ZTechnik; ISPL - ISPG.nl - Euromethod - Euromethod Electronic Document Distribution centre - Euromethod Overview - Procurement Best Practices - Acquisition Best Practices - National Contract Management Association - Strategic Purchasing Enablers - 7 Steps to Performance bases services acquisition - Procurement - Sourcing Interests Group

DSDM

DSDM Consortium DSDM France DSDM Nederland DSDM & ISEB certification

Prince 2

- The Official Prince 2 Website. - Prince User Group Nederland - PRINCE2.com - PRINCE2 Homepage - Prince2 - Key Skills

PMbok

- Project Management Institute - Project Management Tools Review - Project Management - PMI Bookstore - Project Management Books

Certification

- Exin - APM group - ISEB

Other

- ccta - British Computer Society - NGI; Afdeling Beheer - Interpromusa

Configuration Management

- Institute of Configuration Management - CM Today; Configuration Management; papers, tools - Process Driven CM Tools. - Public Domain or Free Configuration Management Systems - Configuration Management Coming of Age in the Year 2000 - A WORKING DEFINITION OF "CONFIGURATION MANAGEMENT" - CM Plans: The Beginning to your CM Solution - Configuration Management Plan - Model Text. - Configuration Management Yellow Pages - Linux Version Control & Configuration Management Tools

Service Level Agreements

- 'What is a Service Level Agreement?' - Service Level Management learning community - ITSM - IT Service Management service briefs, white papers, and solution downloads - Online tool voor Service Level Agreements - SLA's: Primers, tutorials, Case studies, Forums - 'The SLA Cookbook: A Recipe for Understanding System and Network Resource Demands' - 'Service Level Agreements: Clarifying the Concept' - Outsourcing Centre: SLA - Total Capacity Management - Service Information - Sample Service Level Agreement - Brint - Service Level Agreements - UUNET Service Level Agreement - ITSMF - Service Level Agreements - Frame Relay & SLA - Negotiating an Effective Service Level Agreement - Negotiating an Effective Service Level Agreement - II - The Office of Computing Services (OCS); Example Service Level Agreement - Dantel White Paper - U.S. Internet Service Level Agreement