ITIL intro for Managers

By Jeroen Bom (Quint Wellington Redwood) - English
and
By Alain Wind (Osiatis) - French

ITIL (the IT infrastructure Library) is the most widely accepted approach to IT service management in the world, ITIL provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.

ITIL is based on the collective experience of commercial and governmental
practitioners worldwide. This has been distilled into one reliable, coherent approach, which is fast becoming a de facto standard used by some of the world's leading businesses. This tutorial will introduce the ITIL concepts

Monday 10 March 2003
14.00H and 15.45H, Duration 1.45 hours (EN)
16.15H and 18.00H, Duration 1.45 hours (FR)

Tuesday 11 March 2003
09.00H and 10.45H, Duration 1.45 hours (EN)
11.00H and 12.45H, Duration 1.45 hours (FR)
14.00H and 15.45H, Duration 1.45 hours (EN)
16.15H and 18.00H, Duration 1.45 hours (FR)

Max 2 x 20 participants. English/French

More info on ITIL