IT Service-CMM intro for Managers

workshop by: Frank Niessink (Serc)

itService-CMM: Towards Mature IT Services

Dr. Frank Niessink, Software Engineering Research Centre (SERC)
The IT Service Capability Maturity Model is a maturity growth model aimed at IT service providers. Its goals are to enable assessments of the maturity of IT service providers and to provide directions for improvement of IT service processes.

Monday 10 March 2003
14.00H and 15.45H, Duration 1.45 hours (EN)

Tuesday 11 March 2003
09.00H and 10.45H, Duration 1.45 hours (EN)
14.00H and 15.45H, Duration 1.45 hours (EN)

More info on IT Service CMM