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Aidan Lawes, Chief Executive Officer, itSMF UK & International Prior to taking up this full-time role in 1999, Aidan was a volunteer member of the management board of itSMF with particular focus on the organisation of the annual conference and exhibition. He has been involved with the itSMF movement from its earliest days. He has a quarter century of experience in the IT industry, with over 19 years spent working for ICL as a consultant/trainer. In this role, he worked in many countries worldwide, in a wide range of industry segments. Aidan has been actively involved in Service Management matters for the past 13 years, was one the earliest holders of the ISEB Managers Certificate in IT Service Management and was responsible for ICL Training becoming an accredited training organisation. As a consultant, he worked on a number of internal ICL service management change programmes as well as on major customer implementations. He
has contributed to many of the publications in ITIL and other ITSM
publications, is one the authors of the BSI standard (BS15000) and
chairs the committee developing the formal certification scheme
for this. He is a regular speaker at a variety of fora worldwide
and author of articles for a range of publications.
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