Round Table Ongoing Competence & Career Development

Chair: Joep van Nieuwstadt, CEO, Exin

Panellists:
Michiel van der Voort, Exin
Aidan Lawes, itSMF

Contributors and lectures have been invited

The skills gap is not just about the quantity of skilled people needed, but their quality. Current and future roles in ICT require not just good technical skills across converging technologies, but the commercial and interpersonal abilities to match services and products to customers' needs and to help customers and society understand and make the most of the Information Revolution. Providing the right style and content for a service is as important as the technology driving it. Planned is a short presentation by Aidan Lawes referring to the ‘people side’ of IT Service Management by explaining the reasons behind the new Institute for Professionals in ITSM.