Round Table IT Service Management

Chair:Aidan Lawes, CEO International itSMF

Panellists: Frank Grift, CEO Quint Wellington Redwood
Bobbi Burns, senior director Internet IT Services, Sun Microsystems
Maurice Winterholer, director IT, CNES
Neil Fairhead, Microsoft
Machteld Meijer Veldman, Senior Consultant Pink Roccade
Eric Bunk or Raymond Slot, senior consultant CGEY

Contributors and lectures have been invited

ITIL is the accepted world-wide standard for IT service management, providing best practice principles and processes. ITIL provides organizations with a generic framework that educates the people, identifies the process and utilises the technology to deliver the best business solutions. The M(icrosoft)O(perations)F(ramework) is developed from ITIL and is focused on the use of best practice techniques in managing Microsoft technology. These frameworks can be important elements in providing a structural approach to IT Service Management. The BS15000 standard (to be introduced in 2003) can become a major step toward IT service delivery becoming mature and stable with a level of cross enterprise consistency. Should enterprises adopt ITIL service management as a discipline and should all improvements be based on ITIL and BS15000 so that future certification would be possible? The Round Table will deal with these questions and through debate, case-studies of successful strategies, tactics and use of tools emphasis will be put on:
- the business value of Service Management
- the implementing of IT Service Management programs
- some outstanding IT Service Management projects